Expert satellite TV help — signal issues, equipment faults, error codes, billing questions. Most issues resolved remotely in under 15 minutes.
Step-by-step guides for the most common satellite TV issues. Resolve most problems before calling in.
Choose how you want support — every channel is staffed by certified satellite TV technicians.
Speak directly with a certified tech. We diagnose and resolve most issues live on the call. No hold music — real agents, real fast.
Our team can remotely access your receiver to run full diagnostics, push software updates, and correct signal calibration without you doing a thing.
Hardware issues, dish misalignment, or anything requiring hands-on work — we dispatch a certified tech to your home, fast.
Prefer it in writing? Submit a detailed ticket — attach photos, describe the issue — and our team will respond with a complete solution.
See a code on screen? Find the fix below. Don't see yours? Call (888) 339-9708.
A DISH Network no signal error is usually caused by a loose cable, dish misalignment, or weather interference. Check all coax cable connections at the DISH receiver and at the dish LNB. Restart the DISH Hopper by unplugging for 30 seconds. If your DISH satellite dish has snow or ice on it, gently clear it off. Run a Check Switch test on your DISH receiver (Menu > Settings > Diagnostics). Call (888) 339-9708 for live DISH Network signal troubleshooting.
To reset a DISH Network Hopper DVR: unplug the power cord from the outlet, wait 30 full seconds, then plug it back in. The Hopper takes 5–8 minutes to fully reboot and re-authenticate with the DISH satellite. This fixes most DISH Network error codes including 015, 002, and guide-related issues. For a factory reset, go to Menu > Settings > Reset. Call (888) 339-9708 if your DISH Hopper won't reboot.
DISH Network satellite signal can be temporarily interrupted by heavy rain, dense cloud cover, or severe storms — this is called "rain fade." It typically lasts under 5 minutes. Snow or ice buildup on your DISH satellite dish can also block the signal. Proper dish alignment by a certified DISH Network technician significantly reduces weather-related outages. Call (888) 339-9708 for DISH Network dish realignment service.
DISH Network error code 015 means the receiver cannot communicate with the satellite. This is typically caused by a misaligned DISH satellite dish, damaged LNB, or bad coax cable connection. Run a Check Switch from Menu > Settings > Diagnostics. If signal strength is below 50, your DISH dish needs realignment. Call (888) 339-9708 — our DISH Network certified technician can realign your dish and fix error 015 same day.
To fix a DISH Network remote: replace the batteries first. Then re-pair it by pressing and holding the SAT button for 3 seconds until all mode buttons light up, then press the RECORD button. For a DISH Network 40.0 or 52.0 remote, press and hold the HOME button. If your DISH remote still doesn't work, call (888) 339-9708 and we'll send a free replacement DISH Network remote or dispatch a technician.
If your DISH Network Hopper DVR is not recording, check: storage space (DVR may be full — delete old recordings), timer conflicts (too many simultaneous recordings), and that your DISH subscription includes DVR service. Restart the Hopper by unplugging for 30 seconds. Check for DISH Network outages in your area. If the Hopper hard drive is failing, call (888) 339-9708 for a free DISH equipment replacement under warranty.
DISH Network technician appointments are available same-day and next-day in most markets. After calling (888) 339-9708, our scheduling team books the earliest slot. DISH Network technician visits for covered equipment and signal issues are typically free of charge. We serve all 50 states with certified DISH satellite TV technicians available 7 days a week.
To upgrade your DISH Network package, call (888) 339-9708 and speak with our DISH authorized dealer team. We can upgrade you from DISH America to DISH America Top 250 or DISH Network Ultimate, add premium channels like HBO, SHOWTIME, or STARZ, or add the DISH Sports Pack. Upgrades are instant and don't require a technician visit. We also offer DISH Network bundle deals with internet.
Describe your issue in detail and our technical team will respond with a solution — typically within 60 minutes during business hours.
Skip the ticket — call and get a live technician in under 2 minutes.